“Highly experienced CRM Specialist with more than 13 years experience. Experience in CRM Software like Salesforce, Microsoft Dynamics, Sugar CRM, vtiger CRM, VTC CRM.”
Since 2002 I was active in the CRM area as a Founder and CEO of Different Solutions Gesellschaft für IT Lösungen mbH (Waldkraiburg , Germany) and from April 2015 to January 2016 as CEO for Different Solutions GmbH (Zug, Switzerland) and supervise the launches, and the “expansion” of vtiger CRM (vtiger.de and forum.vtiger.de was operated by Different Solutions) and VTC CRM for sales, marketing and service of the SME market, as well as start-ups and corporate divisions (Allianz, German Postbank, VW, Mitsubishi, Fujitsu, Bertelsmann, SAG, Burda International and much more..).
Here has always been important to me, not only to put „technology“ in the center, but to generate the harmonization of cross-business processes with the long-term target of a 360° overview of the customer.
- CRM Business Process Design
- Selling, Planning, Organization, Design of CRM Software and Projects
- Leading development teams in order to implement technical customer requirements
- Design and Execution of customer Workshop for Requirements gathering and mapping
- Gather end-users’ business requirements and translate them into CRM Application functions
- Building strong relationships with customers
- Trainings, Communication and Change Management
- Since 2016 Founder Martin Henke IT-Solutions, Waldkraiburg (near Munich), Germany
- 2002 – 2016 Founder and CEO – Different Solutions GmbH, Waldkraiburg (near Munich), Germany
- 2000 – 2002 Senior Consultant ASP (Application Service Providing) – Einsteinet AG, Munich, Germany
- Study of Computer science – Fachhochschule Rosenheim (Germany)
- Various qualifications of CRM Vendors
Selection of references
- Concept of Corporate Network for Intra-ASP – HILTI International (Einsteinet)
- Concept of Corporate Network for Intra-ASP – NORTEL (Einsteinet)
- Feasibility study of Corporate Network for Project MAUT – German Government (Einsteinet)
- Implementation and Customizing CRM Project with vtiger CRM – Allianz24, AllSecur (Different Solutions)
- Development of Complete Own Solution CRM Project on top of vtiger CRM – German Postbank (Different Solutions)
- Implementation and Customizing CRM Project with vtiger CRM – VW Qualifizierungsgesellschaft (Different Solutions)
- Implementation and Customizing CRM Project with vtiger CRM – Mitsubishi Electric (Different Solutions)
- Development of an own CRM Application – VTC CRM (Different Solutions)
- Implementation and Customizing different CRM Projects with VTC CRM – Bertelsmann Finance (Different Solutions)
- Implementation and Customizing CRM Project with VTC CRM – MMV Energie (Different Solutions)
- Implementation and Customizing CRM Project with VTC CRM – SAG (Different Solutions)
- Implementation CRM Project with VTC CRM – Burda International (Different Solutions)
- Development of an own CRM Application (Fujitsu CRM) on top of VTC CRM – Fujitsu Technology Systems Germany (Different Solutions)
Innovation Prize “Best of CRM” for VTC CRM 2013 ITK Initiative Mittelstand
ITK Initiative Mittelstand
Different Solutions was awarded for VTC CRM in the Best of CRM category at the Innovation Prize 2013 ITK Initiative Mittelstand.
Innovation Prize CRM for vtiger CRM 2007 ITK Initiative Mittelstand
ITK Initiative Mittelstand
Different Solutions was awarded for vtiger CRM in the CRM category at the Innovation Prize 2007 ITK Initiative Mittelstand (www.imittelstand.de).
Since 2004, the Innovationspreis 2007 ITK is every year at the CeBIT by Huber Verlag for New Media GmbH and Initiative Mittelstand awarded. The award is given to innovative companies and innovative IT solutions for SMEs present. The independent jury consists of specialist editors of the Initiative Mittelstand, the publications and the IT media.